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Home » Delivery Excellence |
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Proven, consistent, dependable quality in every engagement – that’s delivery excellence. And, it’s the essence of “Volen”.
Volen combines professionalism with advanced technology, business and industry expertise, best practices and proven project
management methodology to deliver mission critical systems on-time
and on-budget. |
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| Volen has established itself as a reliable service provider in the IT / ITES industry with its ability to
understand and tailor its solutions to client needs. Volen has proved to be an ideal partner with its expertise and
structured approach. Our transition methodology ensures seamless integration, easy management of complex processes, and quick
ramp-ups. |
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| Process |
Our approach evolves the client relationship through verifiable performance and delivery. We are committed to delivery excellence through our processes and our people.
It doesn’t end there. Volen’s repeatable processes extend beyond the traditional project management methodology, quality control and other engagement-specific processes and methodologies. Our Implementation Quality Assurance Team ensures that we don’t commit to an engagement unless we know we can deliver and that we deliver to what we commit. |
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| People |
| Volen leverages its people to deliver added value to its clients. We’ve come to realize that the real measure of delivery excellence is not just the completion of objective milestones on-time and on-budget, but also in the subjective perception of client satisfaction. So when a client recently said to me, “This is perfect. I really appreciate your effort and dedication on this engagement,” it confirmed that delivery excellence is the essence of what we do as reflected in our mission statement. “The Volen’s mission is to be our client's trusted and preferred IT services provider”. |
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| We follow a structured approach towards hiring, training, and retaining people enabling us to quickly ramp up and deploy people with the right skill sets to the right client engagement. Our intensive training and learning programs spanning knowledge, attitude and process handling skills ensure consistent quality is delivered. Our proactive training ensures new hires are armed with the requisite skills before going live. |
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Home » Delivery Excellence » Onsite Delivery Model |
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Volen will position skilled personnel at your organization to work in continuous interaction with your development team for the entire product lifecycle. Armed with a consultant pool of professionals, as well as an extensive recruiting work force, Volen has the resources and know-how to locate the right consultants for your project. Consider on-site delivery for projects that are repetitive and open-ended or have fluctuating requirements. |
Volen’s On-site Delivery Advantages |
 Continuous interaction with the client maximizes understanding of the requirements and end results
Optimized exchange of information
Minimized communication gaps
Faster time-to market with all services are executed in local time
Scalable teams depending on project needs
Reduced recruiting and training costs
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People |
| Volen leverages its people to deliver added value to its clients. We’ve come to realize that the real measure of delivery excellence is not just the completion of objective milestones on-time and on-budget, but also in the subjective perception of client satisfaction. So when a client recently said to me, “This is perfect. I really appreciate your effort and dedication on this engagement,” it confirmed that delivery excellence is the essence of what we do as reflected in our mission statement. “The Volen’s mission is to be our client's trusted and preferred IT services provider”. |
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| We follow a structured approach towards hiring, training, and retaining people enabling us to quickly ramp up and deploy people with the right skill sets to the right client engagement. Our intensive training and learning programs spanning knowledge, attitude and process handling skills ensure consistent quality is delivered. Our proactive training ensures new hires are armed with the requisite skills before going live. |
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Home » Delivery Excellence
» Offshore Delivery Model |
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Headquartered at our center in Bangalore, India, Volen’s offshore delivery team offers significant cost savings by concentrating most development and project management tasks in India. Offering higher cost effectiveness due to its India base; our offshore delivery model is client-centered and ensures high client involvement in the project. While having well-defined project requirements is
useful in offshore development, Volen’s quick response ensures that your changing project goals will be met on-time and on-budget.
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| Volen’s Offshore Delivery Advantages |
Reduced costs with fixed or on-time pricing and fixed or contractual durations
Effective knowledge transfer and reusable toolsets that do not require costly maintenance
Fully secure and safe development support
Proof of concept support in emerging technologies to develop and test new initiatives in a controlled environment
Relationship managers dedicated to the client off-site and offshore, available 24 hours a day.
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| Our team of highly qualified IT professionals completes all major tasks, with the India-based project manager in constant touch with the client team using Volen’s technology infrastructure. The project manager is initially on-site involved in broad level understanding of the application but carries out the project fully from India. Volen’s US Project Coordinator may be involved in initial interactions and in issues that require physical presence. A Project Manager in India drives the project and functions as the client's Development Head in India. |
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Home » Delivery Excellence
» Infrastructure |
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Most of the equipment is company owned leading to substantial savings in operation costs. We have a sophisticated and large data entry center with high-end workstations, state-of-the-art software, printers and plotters. Similarly we also have a large data bank, reference materials/ documents, publications, project reports and in-house customized software tools. Volen owns an aesthetically designed office measuring 3500 sq. ft. in Bangalore - the Silicon Valley of India.
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Our center at Bangalore is well equipped with the latest hardware, software and networking infrastructure. The development wing is well linked through dedicated high speed communication links backed up by redundant network. The operating and security standards incorporate the most advanced information security framework.
Volen has made significant investments in technological and computing infrastructure ensuring that we have optimum capacity to serve clients, sustain growing business needs and provide a seamless delivery of solutions. Well defined processes and established methodologies are being followed, be it architecture, integration or management. Located at one of the prime business locations of Bangalore, India, we have an extensive office space with a housing capacity of 250+ with all hardware, software and highly secured networking facilities.
Dedicated leased data circuit and broadband internet connection
Well protected data backup environment
Uninterrupted power supply for seamless operations
Secured network and an well established VPN connectivity to client's locations
Online monitoring through CCTV
Alternate call routing facility
Dedicated modular workspaces for each of our clients |
Thus Volen is very well equipped to provide full project management support in each of its services while delivering very cost effective services to each of its esteemed clients. |
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Home » Delivery Excellence
» Qualified Resources |
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| The Volen’s workforce comprises a diverse population of intelligent, knowledgeable, creative and self-directed people. We continually recruit from best colleges and universities and from other leading companies to attain the best and brightest from many disciplines. |
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Home » Delivery Excellence
» Quality Policy |
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Our main strategy for survival and future growth is by providing cost effective and efficient service by consistently maintaining high degree of quality work. We are committed to being very aggressive with our attitude towards quality and customer service, to be ranked as the "best" with our clients.
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In order to achieve market leadership and client satisfaction we have been continually improving our capability to identify, develop, and provide services that are valued by our clients. Our focus is to maintain consistency, reliability Conformance, tangibility, flexibility, assurance and security while providing the responsiveness and with the continuous improvement that is necessary to support our client’s success in their business arena.
Quality has been regarded as one of the major drivers of competitive strategy in every industry.
We totally understand that the Service excellence has become the basic instinct and real value differentiator that drives our client satisfaction. Our key to assuring superior service delivery is through Operational excellence, product/service leadership and highly effective client relationship management. We have a clearly defined service vision in line with outsourcers’ priorities and hones on creating measurable values”. Therefore, we have developed a quality structure with seven dimensions and strongly acknowledge the below dimensions as some of the main factors leading to our success.
We have accomplished the above statements with our hard work and dedication as it is an integral part of the entire business strategy, and this is so true that a lot more processes than we expected is being transferred to “Volen” by the same clients from past couple of years.
Reliability Ability to perform the promised service On-time dependably and accurately
Tangibility Physical facilitates, equipment, and advanced technology application, appearance of personnel
Conformance The degree a service’s design and operating Systematically process design characteristics meet established standards
Responsiveness The timeliness of service Speed
Flexibility The process ability to deal with changes Re-scalability
Assurance Client-focused process development and management
Security The freedom from danger, risks, or doubts Confidentiality |
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Home » Delivery Excellence
» Client Testimonials |
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What they say...
I believe it's fair to say that Volen will continue to be viewed as a valuable resource. We are impressed with the spirit and enthusiasm that the team has displayed over the years. Keep up your good job and I am sure we will continue to exceed expectations and do add value to the business."
Sr. Vice President – Global Outsourcing - Leading Title Insurance Company in the USA
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Volen have completed the multidiscipline assignment in a meticulous and professional manner to our entire satisfaction within the stipulated time."
Vice President – IT and process Director – Leading Title Insurance Company - USA
The transition of the account setups was remarkable. Thank you again for your work with us. Your team is been doing an excellent job of handling the setups and we very much appreciate all of your assistance and support.
Sr. Product Manager – Customer Facing Technology - Leading Title Insurance Company -USA
Volen has been a preferred vendor to us for several years. The relationship began with 10 resources to over 240 in a mission critical offshore development project. Volen is reliable, trustworthy, and has always been responsive in solving problems. I highly recommend their consulting services."
Vice President - Corporate Software Development Group - Leading Title Insurance Company -USA
World’s largest Telecommunications service providers in USA having it offshore center in India –Bangalore appreciates Volen’s team for its hard work and commitment. Volen has successfully carried out the work assigned to our satisfaction. We have no hesitation in recommending Volen to others."
A global IT services company, rated among the ‘World's Most Reputable Companies’ by Forbes magazine and among ‘India's Most Valuable Companies’ by Business awards “Volen” has the number one vendor for the year 2008 on exemplary work done.
I sincerely appreciate “Volen” for giving an out standing support to close all the critical requirements through out the year, because of your sincere support and hard work we have closed all my open requirements on time, you are the people who has worked behind me as a team and I greatly appreciate the support you have provided me.
- Head Recruitment - leading provider of IT services and solutions for Global 1000 companies.
Market leader for digital pay-TV solutions - The Recruitment Manager - We are pleased with your performance in closing our critical requirements. Hence we would like you to concentrate on more requirements for our company in future. Please let us know if it is also possible at your end to increase the no of resources as well to meet the current and on going requirements.
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